Our Partners and our team of lawyers and support staff commit to giving our clients more.
I believe that we have the very best lawyers at Myerson. However, I believe that just being good lawyers is not good enough for Myerson clients.
I have agreed with my Partners and our team of lawyers and support staff that we will give you, our clients, more.
Our promise to you, therefore, is that we will:
- Answer the phone within three rings
- Not transfer you to Voice Mail
- Respond to any phone message within two hours during the working day
- Respond to any written correspondence, be it letter or email, within 24 hours of receipt
- Offer you a consultation within two working days
- Give you clear, jargon-free advice
- Progress every matter in an efficient and timely manner
- Always keep your specific commercial concerns to the forefrontof our minds so that you are not just getting a purely legal opinion
- Provide you with a regular update as to the progress of the matter, even if the news is that there is no progress
- Ensure that when your lawyer is on holiday we will have another lawyer who will be fully up to speed on your matter, so that it will be progressed
- Only refer you to other professionals who we know well and inwhom we have the utmost confidence
- Be completely transparent about our fees from the outset
I and my team promise to strive constantly to meet and exceed the standards listed above.
Please do call me or any of my Partners if you have any comment or query on our Promise, or on any other matter.
With my best wishes
Tim Norman, Senior Partner